• Rent arrears down from an all time high of £345,000 to 202,869 at end of March 2009.
• Selected as one of three finalists, under the category of Best Operational Local Government Project, at the Public Private Finance Awards 2007.
• First social housing PFI project in the Country to formally sign a Tenant Compact Agreement.
• Introduction of a new interactive website to enable residents to access services such as repairs on line
• Customer satisfaction with the refurbishment programme ran at over 93%.
• 99% of written correspondence received during 2008/9 answered within 10 days.
• All alleyways on the estate now cleared, gated and regularly maintained – providing additional security and a more pleasant environment.
• Procured new office premises with modern facilities close by to the North Whitely estate; and
• Worked closely with the Tenants and Residents Team to find ways of getting the community together. In August 2006 we jointly organised a successful Fun Day which was attended by hundreds of local people. As well as bringing people together, this raised approximately £800 to fund a social tea dance we organised for local elderly residents in December 2007.

Not only has Affinity delivered service improvements, but it has also been intimately involved in working with local people to build a sense of community spirit. The relationship that has been established will be built on over the remaining years of the contract to ensure that local people’s employment and social opportunities, as well as their homes, are transformed.